Contact Us
Contact Pettels for questions about products, available options, existing orders, shipping, payments, returns, or website policies.
Contact information
- Store name: Pettels
- Legal business name: Fadersoon LLC
- Email: support@pettels.co
- Phone: +1 865-236-9092
- Business address: 623 Spring Branch Lane, Knoxville, TN 37934, United States
- Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Order and product support
For help with an existing order, include your order number and the email address or name used at checkout. For a product question, include the product name and the selected size, color, model, or configuration.
Returns
Contact us before sending a return. Orders may be fulfilled by different suppliers. Authorized returns are sent to the applicable return facility within the United States, and the correct address is provided with the return authorization. The business address above is not an authorized return address unless Pettels confirms it in writing.
Payment security
Do not send complete payment-card numbers, security codes, bank details, or account passwords by email or through a website form.
For more information, review our Shipping Policy, Refund Policy, Payment Policy, and Product Safety & Use Guide.