Legal Notice and Business Information

Last updated: July 22, 2026

This page provides legal and contact information for the business operating the Pettels online store.

Business Operator

Legal business name: Fadersoon LLC
Trading name: Pettels
Business type: Limited Liability Company
State of formation: Wyoming, United States

Website

https://pettels.co

Business Address

Fadersoon LLC
623 Spring Branch Lane
Knoxville, TN 37934
United States

This address is the legal and business correspondence address for Fadersoon LLC. It is not automatically an authorized product-return address.

Customers must contact Pettels and receive return authorization before sending a product. Authorized returns are sent to a supplier return facility within the United States, and the applicable address is provided with the authorization. Products sent to an unauthorized address may not be accepted or processed.

Customer Support

Email: support@pettels.co
Phone: +1 865-236-9092
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Messages received outside normal support hours will be reviewed during the next available support period.

Products and Services

Pettels operates an online retail store offering physical dog accessories, including collars, harnesses, leashes, basket muzzles, and related products.

Products may be prepared and shipped by independent suppliers or fulfillment partners acting on behalf of Pettels.

Store Platform

The Pettels online store is hosted through Shopify, which provides ecommerce, checkout, and related store infrastructure.

Customer Policies

Customers should review the following policies before placing an order:

Intellectual Property

The Pettels name, branding, website design, original text, graphics, and other original store materials are owned by or licensed to Fadersoon LLC unless stated otherwise.

Third-party product names, trademarks, and materials remain the property of their respective owners.

Accuracy of Information

Pettels makes reasonable efforts to provide accurate and current business, product, pricing, shipping, and policy information. We may correct typographical errors, technical errors, outdated information, or omissions when identified.

Consumer Questions and Complaints

Customers should contact Pettels directly when they have a question, complaint, delivery concern, payment issue, return request, or product problem. Include the order number and sufficient information for review.

Applicable Law

Pettels operates subject to applicable United States federal and state laws. Nothing in this Legal Notice limits mandatory consumer rights available under applicable law.