Shipping policy

Last updated: July 19, 2026

Pettels is operated by Fadersoon LLC. This Shipping Policy explains the processing, shipping, and delivery terms that apply to orders placed through Pettels.

Shipping Destinations

We currently accept orders for delivery to valid addresses within the United States.

International shipping is not currently available.

Flat-Rate Shipping

We charge a single flat shipping fee of:

$16.99 USD per order

The applicable shipping charge will be displayed at checkout before payment is submitted.

An order may contain products supplied from different fulfillment locations. These products may arrive in separate packages, but the customer will not be charged additional shipping fees after completing checkout.

Applicable sales tax, when required, is calculated separately at checkout.

Order Cutoff Time

Our order cutoff time is 12:00 PM Eastern Time, Monday through Friday.

Orders placed after the cutoff time begin processing on the following business day.

Orders placed on weekends or United States federal holidays begin processing on the next available business day.

Order Processing Time

Orders are normally processed within 2–7 business days.

Processing time begins after payment has been authorized and the order has been accepted.

Processing may include order verification, supplier confirmation, product preparation, packaging, and transfer to the shipping carrier. Some products, sizes, or configurations may require additional preparation before dispatch.

Transit Time

After dispatch, the estimated transit time within the United States is 2–7 business days.

Transit time begins when the package is transferred to the carrier. Saturdays, Sundays, and federal holidays are not included as business days.

Total Estimated Delivery Time

The estimated total delivery timeframe is 4–14 business days.

Processing time: 2–7 business days
Transit time: 2–7 business days

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, address issues, supplier circumstances, and other events outside our reasonable control may affect delivery.

Separate Packages

Products may be shipped from different supplier or fulfillment locations. As a result:

An order may arrive in more than one package.
Packages may arrive on different dates.
A separate tracking number may be provided for each package.
Receiving one package does not necessarily mean the full order has been delivered.

No additional shipping fee will be collected after checkout because an order is divided into multiple packages.

Tracking Information

When tracking is available, a shipping confirmation email will be sent after the package has been dispatched.

Please allow up to 48 hours after receiving a tracking number for the carrier's system to display movement or updated tracking information.

Not every carrier scan appears immediately, and temporary gaps in tracking do not necessarily indicate that a package is lost.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information before placing an order:

Recipient's full name
Street address and apartment, suite, or unit number
City, state, and ZIP code
Email address
Telephone number

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping, redirection, or replacement costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Order Changes and Cancellations

Cancellation or modification requests must be submitted as soon as possible.

An order may be cancelled only if it has not entered supplier processing or been dispatched. Once an order has entered processing, cancellation cannot be guaranteed.

If an order has already shipped, the customer must wait for delivery and follow our Return and Refund Policy.

Shipping Delays

We maintain estimated processing and delivery timeframes based on available supplier and carrier information.

If we learn that an order cannot be shipped within the stated timeframe, we may contact the customer with an updated estimate and provide the option to:

Accept the revised shipping date; or
Cancel the affected unshipped item for a refund.

Lost Packages

Please contact us when:

Tracking has not updated for an extended period;
The order has not arrived after the maximum estimated delivery period; or
Tracking shows delivery, but the package cannot be located.

If tracking shows that a package was delivered, please first check:

The delivery location and surrounding property
The mailbox, reception desk, or mailroom
Household members
Neighbors
Any delivery notice left by the carrier

We will review the shipment and, where appropriate, open an investigation with the supplier or shipping carrier.

A replacement or refund may be provided when the supplier or carrier confirms that the shipment was lost and the applicable investigation has been completed.