Shipping policy

Last updated: July 30, 2026

Pettels is operated by Fadersoon LLC. This Shipping Policy explains the handling, shipping, tracking, and delivery terms that apply to orders placed through Pettels at pettels.co.

Shipping Destinations

We currently accept orders for delivery to valid addresses within the United States.

International shipping is not currently available.

Free Standard Shipping

Pettels offers free standard shipping on all orders delivered to eligible addresses within the United States.

No standard shipping charge is added during checkout.

An order may contain products supplied from different fulfilment locations. Products may arrive in separate packages, but no additional standard shipping charge will be collected because an order is divided into multiple shipments.

Applicable sales tax, when required, is calculated separately during checkout.

Order Cutoff Time

Our order cutoff time is 12:00 PM Eastern Time, Monday through Friday.

Orders placed after the cutoff time begin handling on the following business day. Orders placed on weekends or United States federal holidays begin handling on the next available business day.

Order Handling Time

Orders are normally handled within 2–4 business days after payment authorization and order acceptance.

Handling may include:

Payment and order verification;
Supplier and inventory confirmation;
Product preparation;
Packaging; and
Transfer to the shipping carrier.

Some products, options, or fulfilment locations may require additional handling. If a material delay becomes known, Pettels may contact the customer with an updated estimate.

Transit Time

After dispatch, the estimated transit time within the United States is 1–2 business days.

Transit time begins when the package is transferred to the carrier. Saturdays, Sundays, and United States federal holidays are not counted as business days.

Total Estimated Delivery Time

The estimated total delivery timeframe is 3–6 business days:

Handling time: 2–4 business days; and
Transit time: 1–2 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, address problems, supplier circumstances, transportation disruptions, and other events outside our reasonable control may affect delivery.

Separate Packages

Products may be shipped from different supplier or fulfilment locations. As a result:

An order may arrive in more than one package;
Packages may arrive on different dates;
A separate tracking number may be provided for each package; and
Receiving one package does not necessarily mean the full order has been delivered.

No additional standard shipping charge will be collected after checkout solely because an order is divided into multiple packages.

Shipping Carriers

The fulfilling supplier selects an available carrier based on the product, package, fulfilment location, and delivery destination.

A specific carrier is not guaranteed unless checkout expressly offers and confirms a carrier-specific service.

Tracking Information

When tracking is available, a shipping confirmation email is sent after the package has been dispatched.

Please allow up to 48 hours after receiving a tracking number for the carrier's system to display movement or updated tracking information.

Not every carrier scan appears immediately, and a temporary gap in tracking does not necessarily mean that the package is lost.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Review the following information before submitting an order:

Recipient's full name;
Street address;
Apartment, suite, or unit number when applicable;
City, state, and ZIP code;
Email address; and
Telephone number.

Contact Pettels immediately when an address correction is required. We cannot guarantee that an address can be changed after supplier handling or dispatch begins.

Additional shipping, redirection, return-to-sender, or replacement costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Order Changes and Cancellations

Submit a cancellation or modification request as soon as possible.

An order can normally be changed or cancelled only before supplier processing or dispatch begins. Once an order has entered handling, a change or cancellation cannot be guaranteed.

After shipment, the customer must wait for delivery and follow the Return and Refund Policy.

Delivery Access and Safe Receipt

Customers are responsible for providing an address where the carrier can complete delivery.

When a package is left at the delivery location according to carrier records, move it indoors promptly and protect electrical, heated, textile, and moisture-sensitive products from rain, standing water, excessive heat, and other environmental exposure.

Shipping Delays

If Pettels learns that an order cannot be shipped within the stated handling timeframe, we may contact the customer with an updated estimate and provide the option to:

Accept the revised shipping date; or
Cancel the affected unshipped item for a refund.

Lost Packages

Contact Pettels when:

Tracking has not updated for an extended period;
The order has not arrived after the maximum estimated delivery period; or
Tracking shows delivery, but the package cannot be located.

When tracking shows delivery, first check:

The delivery location and surrounding property;
The mailbox, reception desk, concierge, or mailroom;
Household members;
Neighbours; and
Any delivery notice left by the carrier.

Pettels will review the shipment and, where appropriate, open an investigation with the supplier or carrier.

A replacement or refund may be provided when the supplier or carrier confirms that the shipment was lost and the applicable investigation has been completed.

Returned-to-Sender Packages

A package may be returned to the sender because of an incorrect or incomplete address, refusal, failure to collect the package, restricted access, or repeated unsuccessful delivery attempts.

When a package is returned because of information or action attributable to the customer, the original free standard-shipping charge cannot be deducted because no standard shipping fee was paid. However, reasonable return-to-sender or reshipment costs caused by inaccurate information or customer action may be charged or deducted from an approved refund, to the extent permitted by law.

Damaged Packages, Missing Items, or Incorrect Products

Inspect the order promptly after delivery.

Contact Pettels within 7 calendar days after delivery when:

The product arrived damaged;
The product appears defective;
The wrong product, size, colour, model, or variant was received; or
An item or included component is missing.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging; and
A photograph of the shipping label when available.

Do not discard the product or packaging and do not continue using a product that might be unsafe or defective until Pettels has reviewed the claim and provided instructions.

The 7-day reporting request helps us investigate carrier and supplier issues promptly. It does not limit any rights that cannot lawfully be limited.